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Reports by publisher
3 reports published by Roland Berger. Each one is summarised in an original TourismIntel brief with key findings, numbers as published, methodology and the official link.
3 reports · sorted by publication date
AI is transforming customer service in travel and transportation, with 95% of service centres now deploying AI tools ranging from chatbots to dynamic itinerary planning and personalised recommendations.
Roland Berger's May 2025 study reveals a critical modernisation imperative for global airports facing doubled passenger volumes within a decade.
Roland Berger's April 2024 study examines the shift towards direct-to-consumer distribution in the travel industry, driven by fundamental changes in consumer purchasing behavior.
