# Lost in translation? Booking.com research exposes surprising gap between travel ambitions and reality

**Publisher:** Booking.com  
**Published:** 2018-05-03  
**Category:** Travel tech  
**Type:** Survey  
**Access:** Free  
**Official source:** https://news.booking.com/lost-in-translation-bookingcom-research-exposes-surprising-gap-between-travel-ambitions-and-reality  
**Canonical:** https://tourismintel.ai/reports/lost-in-translation-booking-com-research-exposes-surprising-gap-between-travel-a

## At a glance
- Two-thirds of travelers (67%) believe they lack sufficient adventurousness during vacations, despite 42% aspiring to be limitless travelers.
- Language barriers (44%), accommodation challenges (41%), and anxiety about unfamiliar situations (27%) are primary obstacles to fulfilling travel ambitions.
- Strong desire for cultural immersion: 48% want new cultures, 43% crave local food, 45% seek new accommodation types.
- Half of travelers (54%) view getting outside their comfort zone as travel's best aspect; 49% use technology frequently while traveling.
- Long-distance train journeys (50%) and ancestry trips (45%) top the list of desired-but-avoided experiences due to apprehension.

## What the report covers
Booking.com commissioned independent research among 20,500 global travelers across 30+ countries in March 2018. The study examines the disconnect between travelers' aspirations for adventurous experiences and practical barriers preventing them. It identifies language, accommodation, and psychological anxiety as key constraints and explores how technology can reduce travel friction.

## Key findings
A substantial gap exists between travel aspirations and lived experiences. The survey finds 42% aspire to be limitless travelers—defined as those embracing new experiences and pushing boundaries—yet 67% do not feel adventurous enough during vacations. Moreover, 29% have never felt limitless on vacation, and only 13% have felt this way once, indicating widespread unfulfilled travel desires.

Language barriers dominate perceived obstacles. According to the research, 44% agree language holds them back from planning trips, while 18% fear getting lost without local language skills. Accommodation struggles (41%) and unfamiliar situation anxiety (27%) rank second and third. When asked what would remove barriers, respondents prioritized great accommodation (33%), positive reviews (30%), ability to ask questions locally (25%), and ordering food capability (22%).

Cultural immersion desires span demographics. The survey shows 48% want to experience new cultures, 43% wish to taste local delicacies, 45% seek new accommodation, and 25% want to meet new people. Long-distance train journeys lead untried-but-desired experiences (50%), followed by ancestry trips (45%), gourmet adventures (38%), mystery trips (36%), and volunteering trips (34%). Baby Boomers show particular interest in ancestry trips (44%) and gourmet adventures (37%).

Technology adoption presents solutions. Nearly half (49%) use technology frequently while traveling. Booking.com's platform hosts over 147 million guest reviews in multiple languages and provides 24/7 customer support in 43 languages. This digital infrastructure directly addresses the anxiety points identified—language barriers and information scarcity—that prevent travelers from booking or enjoying experiences confidently.

## Key numbers
| Metric | Value | Note |
|---|---|---|
| Travelers who do not believe they are adventurous enough during vacation | 67% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers aspiring to be limitless travelers | 42% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers citing language barriers as holding them back | 44% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers citing accommodation challenges as a barrier | 41% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers anxious about unfamiliar situations | 27% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers wanting to make most of every experience with no regrets | 78% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers valuing getting outside comfort zone as best part of travel | 54% | Observed; survey of 20,500 global travelers, March 2018 |
| Travelers using technology frequently while traveling | 49% | Observed; survey of 20,500 global travelers, March 2018 |

## Why it matters
**DMOs & destinations** — Two-thirds of travelers feel insufficiently adventurous, revealing untapped demand for cultural immersion, heritage, and off-beat activities. DMOs can address language anxiety and information gaps through multilingual digital support and locally informed guides. Marketing ancestry trips and gourmet experiences directly targets unfulfilled desires across all age groups, converting latent demand into visitation.

**Hotels & hospitality** — Language barriers, accommodation availability, and unfamiliar situation anxiety rank among the top three travel inhibitors. Hotels differentiating through multilingual concierge services, detailed pre-arrival communication, and local recommendations reduce guest anxiety. Since 30% cite positive reviews as barrier removal, investment in transparent digital infrastructure and locally focused experiences converts hesitant travelers into bookings.

**Travel tech & distribution** — Despite 49% using technology frequently while traveling, substantial anxiety barriers persist. Translation tools, AI chatbots, multilingual support, and review platforms directly address identified friction points. Technology addressing language and unfamiliar situation concerns unlocks segments hesitant to travel independently, expanding addressable market within existing platform users.

## Methodology and limits
Booking.com commissioned independent online research in March 2018 among 20,500 adults who took a trip in the prior 12 months or planned one within the next 12 months. Respondents came from 30+ countries: 1,000+ each from 13 markets (Australia, Germany, France, Spain, Italy, China, Brazil, India, USA, UK, Russia, Indonesia, Colombia) and 500+ each from 15 additional regions. All figures are observed survey results; no historical comparisons or forecasts appear in the source.

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© Booking.com for the original report. This brief is an original editorial summary by TourismIntel (https://tourismintel.ai). Read the original: https://news.booking.com/lost-in-translation-bookingcom-research-exposes-surprising-gap-between-travel-ambitions-and-reality